On the day in which I find a company that gives good customer service, all the time, with first-language English speakers FOR first-language English speakers, this is what will happen:
1. I will do a happy dance. On camera, if requested.
2. I will sing the Hallelujah Chorus, I will even learn all the parts and record them to sing with myself.
3. I will ask Michael if it is okay to marry that company.
4. If he says yes, then I will.
5. Amen.
And then I will make sure that company takes over the world in a good-customer-service-is-normal monopoly. AH, blissful day, I await thee.
5 comments:
That's what we do at Stuewe's and Sons.
We have customers that compliment us on our customer service.
I hear you. In my business, I try to treat people like I would like to be treated. And if one of my suppliers has poor service, I 'fire' them and go elsewhere PERIOD! I walked out of B*st B*y when I went in to buy a computer and the guy was so annoying. He kept taking cell phone calls (5-6 within 10 minutes) while I was standing there in the store trying to ask him questions. I said, 'Am I keeping you from something else that you are supposed to be doing?'. I was finally able to get a word in edge-wise and told him which computer I wanted, at which point he started his sales pitch about what else I needed to buy and how stupid I was if I didn't get all these other accessories and services. I marched out of the store over to the competition (which unfortunately went out of business a few months later) where the salesperson was very nice, attentive and informative and bought my computer there!
Jenny, I think I might start a company dedicated to good customer service just so I can hear you sing all the parts of the Hallelujah Chorus. That's motivation enough for me.
I agree wtih you Jenny good customer service is hard to find. I had a job for awhile that required me to be on the phone with insurance companies all day. Several of the companies had outsourced their call centers overseas. I used to try to get the operators off the script, ask them about the weather or a specifically American holiday...they really couldn't speak any english except for the little script they read. It was funny to hear them try to answer the questions. I know it has mean but you had to find some way to entertain yourself.
Rebecca Townsend
I understand exactly what you're saying -- I still feel the same way but I have to admit I'm much more sympathetic now that I'm learning another language while living in that country. Now I understand that it's completely different for people to have to listen to me at church or in the neighborhood -- it's not like people are paying me for something and I'm not able to efficiently help them because of my language level.
Despite my sympathetic feelings, I still will sometimes hang up and call back hoping to get a first language English speaker! I know it's the money that makes people hire overseas call centers, but really -- talking on the phone in another language is so hard, way harder than in person. What are people thinking? Okay, sorry about my long comment. Just got back from the States where I could speak with ease to anyone and am now back in Cameroon trying to recover the French I had learned before I left so I can go on and get more. :-)
Post a Comment