Friday, January 7

Home Reserve postscript

Sandy from Home Reserve read my blog, and sent me these, which arrived today.

Covers for the storage lids. No more wood showing, no more splinter scares when I use the storage bins. And when I emailed to thank her that I didn't have to make an effort to get these covered, she said I could use the extra time to take a power nap. HA!

So now my gripes are very few.

And the "pro" list on the Home Reserve customer service side are growing rapidly. Talk about service!

Thanks, Home Reserve!!

6 comments:

Shelley said...

This is great. I found most good companies are good that way once they know the problem.
It's good to let them know, because they need the feedback to improve on their products. They appreciate it when customers are genuine.

Alicia said...

Wow, talk about going the extra mile! Fantastic and what a blessing!

Momma Rae and the Deputy said...

wow!! so nice!! im not so much into DIY, but if i become.. this is the way to go!!

KColas said...

That's impressive! I love the way you guys are making that house a gorgeous home!

Mary Ann said...

Yeehaw! That is wonderful! And I'm so like you, I would have been totally worried about splinters. They HURT! :-)

Lori said...

Hi there! Thanks for the thorough review. I'm wondering how has your furniture held up?